How do I instruct carriers to deliver my package to a Package Butler locker?
You can find our “Instruction plate for courier” inside of the package, please put this sign on top of your Package Butler device, the sign will show the instruction to your carriers.
What size packages can fit in a Package Butler locker?
Package Butler lockers can accommodate the majority of daily packages. Below are the maximum package size HomeLocker can keep: 13.78 in. X 7.48 in. X 9.05 in.
How do I pick up my package from a Package Butler locker?
You can use either through your APP or use the key to open it.
How do I leave feedback about my experience with Package Butler?
Email us anytime at email@example.com with your name and details, or call our
What do I do if I need maintenance services for my Package Butler Homelocker?
If you need maintenance services for your Package Butler locker, please call the 24/7 maintenance phone line at (866) 987-0795 for immediate assistance.
Is the Package Butler mobile app available for IOS/Apple and Android?
Yes, the app is available for both IOS/Apple and Android operating systems. Download it for free in the App store or on Google Play.
How do I edit my shipping address?
You can edit your shipping address anytime in the Package Butler mobile app. Go to Settings-My Home Locker-Address. Here, you can edit your home address, phone number and email.
Will my package history be deleted if I change my account’s phone number?
No, your package history will not be deleted if you change your account phone number. Your package delivery history is attached to your unique 8-digit PBID and not your phone number, so you can update your phone number without worrying about losing your account history.
How long will my package history be stored in the app?
Package Butler stores your package delivery history for 30 days.
What is included in my subscription?
Your Package Butler subscription includes a waived $799.00 device fee, a one-time device upgrade, ongoing access to your HomeLocker, use of the app, security services, and locker maintenance.
Is there a limit to how many packages I can send or receive per month with my subscription?
Need more help?
Please give us a call at (866) 987-0795 for further help, or email send us an email at firstname.lastname@example.org.